Frequently asked questions
Can’t find yours? Email support@sourcerx.us.
About SourceRX
What is SourceRX?
SourceRX is a white-label telehealth infrastructure company in Austin, Texas. It supplies the prescriber network, 503A compounding fulfillment, storefront, checkout and compliance controls behind approved brands. A partner owns the name, the storefront and the customers.
Who is SourceRX for?
Clinics and businesses that want to run a compounded care brand under their own name without building prescriber coverage, pharmacy contracts or a checkout. Partners are usually strong at brand and demand. Applications are reviewed one by one.
Is SourceRX a pharmacy?
No. SourceRX is not a pharmacy and does not practice medicine. Licensed compounding pharmacies prepare and dispense each order, and licensed prescribers decide whether to prescribe.
Where does SourceRX operate?
In the United States. Storefronts ship only to US addresses. Which states a partner can serve depends on the prescriber coverage and pharmacy licensing arranged for that partner.
Applying and getting started
How do I apply?
Click Apply to open the application form in the SourceRX app. You give your business details, the states you plan to ship to, your monthly ad spend and the volume you expect. An application creates an intake record for review and grants no access.
Can anyone sign up?
No. SourceRX is approval only. There is no self-serve signup, and nobody gets access until staff approve the organization. Approval also decides which preparations you may offer.
Do I need a medical or pharmacy license to apply?
You do not prescribe or compound through SourceRX, because licensed prescribers and pharmacies do that. Your own legal structure and any licenses your business needs depend on your states, so ask healthcare counsel.
How much does SourceRX cost?
SourceRX does not publish a price list. Commercial terms are set for each partner during approval, and you set your own retail prices.
Running a store
Can I use my own domain?
Yes. You point your web address at SourceRX, it verifies the domain, and your shop serves from there. Subdomains and root domains both work, and root domains need a DNS provider that supports ALIAS or CNAME flattening.
Who owns the customers and the brand?
You do. You own the storefront, the name and the customer relationship, and you set the prices. Your cost basis never appears on the storefront.
Do I need a designer or developer?
No. A visual editor covers name, logo, colors, fonts, layout and product cards. A site builder handles full pages, and a partner API is there for teams that want to build their own front end.
Can I connect my ad accounts?
Yes. Stores can send visits and sales to Meta Pixel, Google Ads, Google Analytics and Hyros. You stay responsible for your advertising claims, so read our guide to marketing compounded medications.
How do payments and payouts work?
Customers pay on a hosted checkout, so card numbers never reach SourceRX servers. A signed notification from the processor confirms settlement, and a ledger records what each party is owed.
Compliance and clinical
Are compounded medications FDA-approved?
No. FDA states that compounded drugs are not FDA-approved and that it does not verify their safety, effectiveness or quality before marketing. Read what a 503A pharmacy is.
Can an order ship without a prescription?
No compounded order can. It must resolve to a recorded prescription for that patient and preparation, and a staff member must record a review decision before the order is sent to a pharmacy. An unrecognized status holds the order.
Can a partner write its own prescriptions?
No. Prescriber and partner are separate account types, and no account can be both, so a shop cannot write the prescriptions it fills.
Is SourceRX HIPAA compliant?
No government body certifies HIPAA compliance, so SourceRX describes its controls instead. Patient names and dates of birth are encrypted at rest and left out of default reads, and access needs an authenticator code and is logged. See the full list.
Does SourceRX give legal advice?
No. This site offers general information. Rules vary by state and change over time, so have healthcare counsel review your structure and your marketing.
Bring the brand. We run what sits underneath it.
SourceRX is approval only. Tell us about your business and the states you plan to ship to, and we review it before anyone gets access.